Paul’s Perspective:
AI isn’t just a convenience—Lowe’s example shows how advanced technology can create tangible improvements in customer experience, operational efficiency, and employee support. If you want to stay competitive, leveraging AI for smarter, project-focused interactions is quickly becoming the new industry standard.
Key Points in Video:
- 1,700 Lowe’s locations now use OpenAI’s language models for customer and employee support.
- “Mylow” virtual advisor helps millions online plan projects efficiently.
- In-store associates use “Mylow Companion” for immediate, AI-driven guidance on the floor.
- This new AI strategy shifts focus from merely selling products to enabling seamless end-to-end project support.
Strategic Actions:
- Integrate AI-powered virtual advisors for online customer support.
- Deploy mobile AI tools to empower in-store staff with instant expertise.
- Reengineer digital strategies to address whole-project needs, not just individual product sales.
- Leverage AI to streamline project planning and ensure customers get everything needed in a single visit.
- Continuously adapt technology approach to align with evolving customer and employee needs.
The Bottom Line:
- Lowe’s has embedded AI tools from OpenAI into their website and stores to offer real-time project expertise to both customers and associates.
- This initiative streamlines project planning, saves time, and builds customer confidence through personalized guidance.
Dive deeper > Source Video:
Ready to Explore More?
We’re ready to work alongside your team to find practical, tailored ways to use AI and digital technology for better customer service and business growth. If you’re curious how these strategies could work for your business, let’s connect.
