Chatbots are popping up everywhere in every language. The improvements in natural language processing are allowing them to show up in virtually every messaging application. Soon almost every initial interaction with a business will begin via text messaging with a chatbot.
Key Points:
- KLM Royal Dutch Airlines offers a chatbot service in collaboration with Facebook’s Messenger platform that allows users to ask questions in as many as 13 different languages.
- The recent improvements in the standards of machine learning and natural language processing (NLP) have made AI chatbots an integral feature in messaging applications.
- A chatbot is nothing more than a piece of program – designed to initiate and maintain ‘conversation’ with users – simulating the activities of a human customer service representative.
- By the end of 2017, the value of the worldwide AI market will be around $1.247 million – nearly double of the corresponding figure last year.
- According to a recent survey, around 7 out of every 10 people wish their initial interactions with businesses to happen via text-based conversations – and chatbots are the ideal tools for that (live chat and messaging both being popular ways).
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